Social psychology, human behaviour in organisational context, cognitive biases etc

Simple way to increase employee engagement – infographic

Download the employee engagement infographic and the PPT version. This employee engagement infographic was my way of addressing a glaring omission in the debate around this important topic. (I write and draw about this topic because I used to do consultancy around social collaboration tools). Everyone admits that employee engagement is important, but the measures [...]

Old School Sales vs Modern Sales – Cartoon Infographic

The PowerPoint version of the infographic is here. Download the image file here. If you want to post it on your own blog grab the embed code here (and please link back :). Purchase the Old School Sales vs Modern Sales Explainer Kit After many a discussion with sales trainers, managers and consultants it looks like [...]

What is service design? – Cartoon infographic

What is service design I once asked a service designer I had met at a New Year's party. I could tell she thought "oh no, not that question again" and gave me the most boring, unenthusiastic and jargony explanation I had heard in a long time.  Some time later I decided to infiltrate the Service [...]

How work is changing – Cartoon Infographic

The world of work is changing. Most people know that (although someone should really tell HR). This narrative infographic is based on a keynote by Esko Kilpi, one of the leading commentators on the changing nature of work and new economy. I drew sketchnotes on my tablet during the talk, then turned the main points [...]

How to introduce Yammer in your organisation – Cartoon Infographic

NEW: Need help with Yammer? Download my e-book or if you need materials like this (as well as the book): Download the Enterprise Social Materials Bank. First published on the Yammer blog. Why I created this infographic (and how you can use it) I introduced Yammer (an enterprise social network) in my organisation many years ago (I [...]

mautic is open source marketing automation