Social psychology, human behaviour in organisational context, cognitive biases etc

Infographic: Social learning case study

Classroom training and e-learning are not usually the most effective way of learning when it comes to work. The best learning happens by doing and in interaction with colleagues. But thanks to social collaboration tools like Yammer and Slack we can now learn from each other without having to be in the same space at [...]

Infographic: Employee engagement explained

Employee engagement is something companies know they should care about. Chances are you might have been involved in an  "employee engagement initiative"- whether you know about it or not. Unfortunately very few employee engagement initiatives address the root causes of disengagement: lack of autonomy, mastery and purpose. This infographic makes the case for creating communication [...]

Simple way to increase employee engagement – infographic

Download the employee engagement infographic and the PPT version. This employee engagement infographic was my way of addressing a glaring omission in the debate around this important topic. (I write and draw about this topic because I used to do consultancy around social collaboration tools). Everyone admits that employee engagement is important, but the measures [...]

How selling has changed – Cartoon Infographic

Selling has changed. This infographic seeks to explain how. The PowerPoint version of the infographic is here. Download the image file here. If you want to post it on your own blog grab the embed code here (please link back :). Purchase the Old School Sales vs Modern Sales Explainer Kit After many a discussion with sales [...]

What is service design? – Cartoon infographic

"What is service design?" I've asked this question several times and not once have I received an answer that wasn't filled with design jargon and littered with abstractions. I sensed there was a communication problem between service designers and their clients/non-designers. For a professional simplifier like myself an unclear but interesting concept like this is like [...]

How work is changing – Cartoon Infographic

The world of work is changing. Most people know that (although someone should really tell HR). This narrative infographic is based on a keynote by Esko Kilpi, one of the leading commentators on the changing nature of work and new economy. I drew sketchnotes on my tablet during the talk, then turned the main points [...]

How to introduce Yammer in your organisation – Cartoon Infographic

NEW: Need help with Yammer? Download my e-book or if you need materials like this (as well as the book): Download the Enterprise Social Materials Bank. First published on the Yammer blog. Why I created this infographic (and how you can use it) I introduced Yammer (an enterprise social network) in my organisation many years ago (I [...]