Social psychology, human behaviour in organisational context, cognitive biases etc

Digital workplace adoption – animation

Digital workplace adoption can be tricky. People stick to email and their local hard drives despite the fact that there are shiny new collaboration and file sharing tools available. This happens because there is no support for behaviour change. And no-one tells employees WHY they should use these new tools - what's in it [...]

Behaviour change case story – visual storytelling to the rescue

Have you ever had to ask people to change how they work? Maybe you’ve introduced a new process, a new piece of software etc. It was pretty hard, wasn’t it? Behaviour change doesn’t happen simply because you’ve told people to change. One of my clients approached me with a behaviour change dilemma. He was responsible [...]

Infographic: Employee engagement explained

Employee engagement is something companies know they should care about. Chances are you might have been involved in an  "employee engagement initiative"- whether you know about it or not. Unfortunately very few employee engagement initiatives address the root causes of disengagement: lack of autonomy, mastery and purpose. This infographic makes the case for creating communication [...]

Simple way to increase employee engagement – infographic

Download the employee engagement infographic and the PPT version. This employee engagement infographic was my way of addressing a glaring omission in the debate around this important topic. (I write and draw about this topic because I used to do consultancy around social collaboration tools). Everyone admits that employee engagement is important, but the measures [...]

How selling has changed – Cartoon Infographic

Selling has changed. This infographic seeks to explain how. The PowerPoint version of the infographic is here. Download the image file here. If you want to post it on your own blog grab the embed code here (please link back :). Purchase the Old School Sales vs Modern Sales Explainer Kit After many a discussion with sales [...]

What is service design? – Cartoon infographic

What is service design? Why does service design fail? What can you do to make a service design project successful? I infiltrated the Service Design Fringe Festival in London to capture key debates and problems within the service design profession. Download the hi-res version of the infographic here.  If you want to use the illustrations, [...]

How work is changing – Cartoon Infographic

The world of work is changing. Most people know that (although someone should really tell HR). This narrative infographic is based on a keynote by Esko Kilpi, one of the leading commentators on the changing nature of work and new economy. I drew sketchnotes on my tablet during the talk, then turned the main points [...]

How to introduce Yammer in your organisation – Cartoon Infographic

NEW: Need help with Yammer? Download my e-book or if you need materials like this (as well as the book): Download the Enterprise Social Materials Bank. First published on the Yammer blog. Why I created this infographic (and how you can use it) I introduced Yammer (an enterprise social network) in my organisation many years ago (I [...]