Behaviour change case story – visual storytelling to the rescue

Have you ever had to ask people to change how they work? Maybe you’ve introduced a new process, a new piece of software etc. It was pretty hard, wasn’t it? Behaviour change doesn’t happen simply because you’ve told people to change. One of my clients approached me with a behaviour change dilemma. He was responsible [...]

It’s hard to survive in the jungle when you were trained in a zoo – cartoon

Buy this cartoon Were you trained in a zoo? You probably were. I know I was. I came across a blog post on the metaphor of zoos and jungles by management consultant Sonja Blignaut. It nicely contrasts the mindset in an industrial era hierarchical organisation and a more modern, networked organisation. The former assumes a [...]

By | 2018-01-26T20:56:19+00:00 September 12th, 2017|Cartoons|0 Comments

Change without purpose

Change without purpose is like stew without meat (or vegan key ingredient of your choice). Unfortunately many change chefs forget the why and then wonder why their internal customers are returning the dish. Buy this cartoon

By | 2018-01-26T20:56:19+00:00 August 14th, 2017|Cartoons|0 Comments

Why change communication should be drawn

Change communication sucks. Most official internal communication is slick and polished. It aligns with the visual brand guidelines, it has been checked for spelling mistakes. It looks perfect. But in change communication the quest for perfection becomes a problem. Why slick sucks Let me explain. When things are changing you are also asking employees to [...]

By | 2018-01-26T20:56:19+00:00 August 4th, 2017|Communication tips, Organisational change|2 Comments

Infographic: Why organisations must change

Organisations must change. But why? This infographic explains how our unpredictable and increasingly complex world forces companies to rethink how they operate. It also gives key ways on how they can change to better adapt to our volatile world (VUCA for those who are into management speak). Like the illustrations? You can download them here for [...]

By | 2018-05-09T14:51:30+00:00 July 27th, 2017|Infographics, Organisational change|10 Comments

Transforming Telefónica with Yammer – infographic

Want to make a giant corporation more innovative? More entrepreneurial? Chances are you also need to transform the internal communication channels: use less email (it stifles knowledge flows) and favour more open and faster internal social networking tools like Yammer or Slack. This infographic is a story of how an internal community manager, Luz Rodrigo [...]

Yammer case study AIA – Infographic

You can download this Yammer case study infographic and its PowerPoint version here: wwww.businessillustrator.com/aia. This Yammer case study was intended for internal communications managers who struggle to measure the ROI of  their internal collaboration tool. The ROI of an enterprise social network is not straightforward to measure because the benefits don’t always manifest in [...]

What is service design? – Cartoon infographic

"What is service design?" I've asked this question several times and not once have I received an answer that wasn't filled with design jargon and littered with abstractions. I sensed there was a communication problem between service designers and their clients/non-designers. For a professional simplifier like myself an unclear but interesting concept like this is like [...]