Transforming Telefónica with Yammer – infographic

Want to make a giant corporation more innovative? More entrepreneurial? Chances are you also need to transform the internal communication channels: use less email (it stifles knowledge flows) and favour more open and faster internal social networking tools like Yammer or Slack. This infographic is a story of how an internal community manager, Luz Rodrigo [...]

Yammer case study AIA – Infographic

You can download this Yammer case study infographic and its PowerPoint version here: wwww.businessillustrator.com/aia. This Yammer case study was intended for internal communications managers who struggle to measure the ROI of  their internal collaboration tool. The ROI of an enterprise social network is not straightforward to measure because the benefits don’t always manifest in [...]

What is service design? – Cartoon infographic

What is service design? Why does service design fail? What can you do to make a service design project successful? I infiltrated the Service Design Fringe Festival in London to capture key debates and problems within the service design profession. Download the hi-res version of the infographic here.  If you want to use the illustrations, [...]

How to introduce Yammer in your organisation – Cartoon Infographic

NEW: Need help with Yammer? Download my e-book or if you need materials like this (as well as the book): Download the Enterprise Social Materials Bank. First published on the Yammer blog. Why I created this infographic (and how you can use it) I introduced Yammer (an enterprise social network) in my organisation many years ago (I [...]