What is service design? Why does service design fail? What can you do to make a service design project successful?

I infiltrated the Service Design Fringe Festival in London to capture key debates and problems within the service design profession. Download the hi-res version of the infographic here. 

If you want to use the illustrations, PowerPoint version and the infographic for work, please purchase the hi-res content bundle :).

What is service design cartoon infographic

 

Like what you see? Want to work with me/us to turn customer journeys, stories, employee ideas etc into highly shareable visual stories? Or need something explained that no-one seems to get? Email me at virpi(at)businessillustrator.com or tweet me at @voinonen

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