Yammer Presentations & Infographics
I used to do consultancy around social collaboration software, especially Yammer. In that role I produced PPTs, infographics and cartoons that were used in training materials, workshops and presentations. Some of them I’ve posted on my blog (see below). If you want to use the visuals in your work click here.
Enterprise social networks are slowly (yes, very slowly) replacing email and stale intranets in all kinds of companies. Yet there are still senior managers out there who think that an internal “enterprise social network” like Yammer is for sharing funny cat videos.
This infographic ties enterprise social networks to a wider context – the shift from slow moving hierarchical organisations into faster more networked “responsive organisations”. Modern organisations require communication infrastructure that lets all kinds of people share insight and collaborate with each other – this is in stark contrast with email which tends to reinforce silos and prevent employees from sharing knowledge with people they don’t know.
I have a lot more content on this theme as I used to do consultancy around tools like this. The important lesson I learnt from my consultancy years is that social networks are just a piece of infrastructure. For an organisation to reap the benefits of these types of communication tools they need an organisational culture that supports knowledge sharing and collaboration. (I have an infographic on “why enterprise social networks fail” which I’m going to post on the Business Illustrator blog a bit later on).
PS. Want to use these visuals in your work? You can purchase the hi-res illustrations & PPT for professional use.
Classroom training and e-learning are not usually the most effective way of learning when it comes to work. The best learning happens by doing and in interaction with colleagues. But thanks to social collaboration tools like Yammer and Slack we can now learn from each other without having to be in the same space at the same time.
Humans learn through conversation – not from a manual
This learning case study is from Xerox (based on a story by the legendary John Seely Brown). It shows effective learning doesn’t necessarily happen by reading thick user manuals or knowledge repositories (sorry knowledge management professionals), but through conversations. It also shows how technology can be used to enhance and scale conversational learning.
Download the infographic here.
And going even further: if you can store those conversations – and perhaps let artificial intelligence do the brunt work of digging up old conversations and linking them together – then you don’t really need to force people to fill in forms or reports – all you need to do is enable them to have meaningful conversations with each other…
Want to make a giant corporation more innovative? More entrepreneurial? Chances are you also need to transform the internal communication channels: use less email (it stifles knowledge flows) and favour more open and faster internal social networking tools like Yammer or Slack. This infographic is a story of how an internal community manager, Luz Rodrigo Martorell, and her colleagues introduced Yammer at Telefónica as part of a a strategy initiative… (Note, there is some artistic license re dialogue of senior execs). You can download the infographic and Luz’s tips on how to roll out an internal social network here.
Want to use this case study in your own work? If so, you might want to purchase the Yammer Telefonica case study content bundle (with PowerPoint versions as well as hi-res illustrations).
Download the employee engagement infographic and the PPT version.
This employee engagement infographic was my way of addressing a glaring omission in the debate around this important topic. (I write and draw about this topic because I used to do consultancy around social collaboration tools).
Everyone admits that employee engagement is important, but the measures to improve it show a lack of understanding on what makes people tick. No-one wants to look at the core issues behind a disengaged workforce: lack of autonomy, purpose and lack of opportunity to become a master at your craft. I recommend the book Drive by Daniel Pink if you have no idea what I’m talking about.
So instead of tackling these difficult issues companies resort to gimmicks like fun looking workspaces or free lunch.
Lack of (communication) autonomy
This cartoon infographic focuses on one core reason why employees are disengaged: lack of autonomy. It drills down to a subset of the topic which I’ve labelled communication autonomy.
Most adults prefer to have some control over their lives. They like to be treated as adults. Hierarchical communication systems do the opposite: they rob people of some of their adult autonomy in their daily communication process. Email is one of the main culprits in creating unnecessary hierarchy in communication. Hierarchy is not bad per se, it’s bad when it prevents you from accomplishing your goal and the organisational goal causing frustration in the process.
Simply by addressing the problem of communication hierarchy you can tackle one of the root causes of disengagement. As one solution I propose internal social networks like Yammer. It’s not a silver bullet solution (and the challenge of making a tool like Yammer work is another matter entirely..), but I believe it’s a step in the right direction.
You can download this Yammer case study infographic and its PowerPoint version here: wwww.businessillustrator.com/aia.
This Yammer case study was intended for internal communications managers who struggle to measure the ROI of their internal collaboration tool. The ROI of an enterprise social network is not straightforward to measure because the benefits don’t always manifest in a way that is easy to calculate. But that doesn’t mean you can’t calculate ROI – if you have specific work use cases like this one from AIA Insurance.
It also shows the value of an enterprise social network – in case you are still trying to convince your boss that it’s a useful investment.
ROI, where art thou? Oh there you are…
I wanted to show internal communications people that they need to look for a pain in a work process – NOT just narrowly look at Yammer as a communication tool for internal communications (that approach often leads to vanity metrics like number of users or viewed posts etc). So this is an “educational infographic” that seeks to help professionals to look at a problem from a different, more useful angle.
You can download the infographic and its PowerPoint version here: wwww.businessillustrator.com/aia
Want me or a colleague to create something similar? Drop me a line at virpi(at)businessillustrator(dot)com
(I used to do consultancy around these themes – hence the topic)
The world of work is changing. Most people know that (although someone should really tell HR). This narrative infographic is based on a keynote by Esko Kilpi, one of the leading commentators on the changing nature of work and new economy. I drew sketchnotes on my tablet during the talk, then turned the main points into this visual summary.